Kubear Account and Data Deletion

1. Request deletion by email

Email privacy@kuberos.in with subject “Kubear account deletion”.

Include:

• the mobile number registered with Kubear, including country code;
• your name as saved in Kubear, if present;
• a clear statement that you want your Kubear account and associated personal data deleted;
• an existing deletion/support reference, if you have one;
• an email address at which we can reply, if different from the sender.

Do not send OTPs, passwords, bank credentials, full card numbers or identity documents. We may need additional proportionate verification before deleting an account. An email mentioning a mobile number alone does not prove ownership.

If you have lost access to your registered number, explain that in the request. We will explain a verification route; do not send another person's OTP or create a new account to impersonate the old one.

2. Request deletion in the app

1. Sign in to Kubear.
2. Open Privacy & data.
3. Select Request account deletion.
4. Read the warning. Family Room ownership is checked when the server receives your confirmation; the request may be rejected or paused if an ownership issue needs resolution. You may be asked to confirm your phone number again with a fresh code.
5. Confirm the request and keep the request reference.

These steps describe Kubear's earlier web app at kubear.kuberos.in, which is no longer updated or supported. Use the Android app steps below; if you cannot, ask for deletion by email (section 1). In the Android app:

1. Sign in to Kubear and open You.
2. Under Your data, choose Delete account.
3. Type DELETE and confirm. You may be asked to confirm your phone number again with a fresh code. If you own a Family Room that has other members, you are asked to choose a new owner first.

After you confirm there is a 48-hour wait during which you can cancel the request in the app (in the Android app, with Cancel deletion). Erasure starts after that.

A server request reference confirms intake, not completed erasure. The app may sign you out after intake. Keep your reference outside the app and contact privacy@kuberos.in for status; we do not promise an in-app progress tracker after sign-out.

If the app cannot accept the request, use the email route above. You do not need to keep using or reinstall the app to pursue it.

3. Before you confirm

Export information you need and save original documents outside Kubear (in the Android app, You → Your data → Export my data). You can cancel an in-app request during the 48-hour wait. Once the wait has passed, erasure starts and cannot be undone.

Signing out, uninstalling the Android app, clearing the app's data, revoking a notification permission or clearing browser storage does not delete the server account. Clearing local storage or uninstalling before sync can remove unsaved entries without creating a server deletion request.

Deleting a single entry is different from closing an account. Use the delete control on that entry where available, or explain the specific correction/deletion request by email.

4. What account deletion covers

After verification and safe processing, the account-deletion workflow covers the linked sign-in identity and associated account data, financial content, account-held AI/chat data, relevant stored files, account/bootstrap state and related server-managed data, subject to the exceptions below. This includes notification tokens and any UPI ID you saved for splits.

The scope includes temporary uploads and deliberately retained account-associated documents or support attachments where they are not subject to a justified retention exception. A deleted parsing upload does not automatically delete facts previously saved from it.

Account-associated data held by service providers must also be addressed through applicable deletion mechanisms. Provider abuse logs, backups and lawfully retained data may have separate expiry rules. Deleting Firebase sign-in alone is not evidence that all account data has been erased.

5. Family Room ownership and shared entries

Deletion must protect both your rights and other members' legitimate entries. Shared entries may require unlinking, minimisation, tombstoning or an authorised ownership transfer instead of indiscriminately deleting an entire Family Room.

If you own a shared space, deletion may pause or be rejected at intake where there is no clear eligible adult successor, multiple possible successors, or changed ownership relationships. Contact privacy@kuberos.in with the reference so the issue can be reviewed and you can be told what action is needed.

An ownership issue does not authorise indefinite retention of unrelated Personal data. Kuberos must assess what can be deleted separately and retain only what is justified. Other members' lawful exports or screenshots cannot necessarily be retrieved.

6. Timing, exceptions and confirmation

After the 48-hour wait, our target is to complete account deletion from active systems within 30 calendar days of verifying that the request is yours. That is a target, not a promise of instant removal. If completion is delayed by an ownership dispute, legal hold, supplier dependency or technical failure, we will explain the outstanding steps and expected next update. We do not treat verification or this service target as an automatic extension of any binding legal deadline.

Backups and providers: backup copies of our database are kept for up to 14 days, then deleted. One extra copy made before a release that changes how data is stored is deleted within 30 days, and files deleted from our file storage can be recovered by us for up to 7 days. After a deletion we keep a marker (a scrambled account code and two dates, with none of your entries) for 35 days, and a restore must remove deleted accounts again before the restored copy is used. Providers' own copies and other service and security logs follow the applicable terms, not a universal 30-day limit.

Deletion is asynchronous and may involve verification, review of shared entries, retries and several storage systems. A scheduled worker interval is not the promised completion time.

Any retained information must be limited to a defined legal obligation, security/fraud need, unresolved dispute or other applicable lawful justification. Examples can include restricted evidence of the request and its handling, required security logs or data under a legal hold. These exceptions are not permission to retain the whole account for unspecified future use. Outstanding holds and deletion exceptions are reviewed at least every 90 days.

We will keep a note of the result and provide a completion or exception response through the verified contact route. You can also contact privacy@kuberos.in with your reference for status. Do not assume the response is automated or that receiving an intake reference proves completion. Where information must remain, we will identify its category, purpose and retention or review period unless disclosure is legally restricted. Removing data from normal use and expiry of all backup copies may be different events. Restoring a backup must not silently reactivate deleted account information.

7. Help and grievances

For status, email privacy@kuberos.in with the request reference and registered mobile number. For a formal grievance, contact Sidharth Bothra, grievance@kuberos.in, telephone +91 7874664514.

Grievances covered by the applicable 2011 sensitive-personal-data rules are to be addressed expeditiously and within one month of receipt; shorter binding deadlines prevail. This grievance deadline is not a claim that every backup is erased within a month.

Company/registered-office details and wider retention information are in the Privacy Policy. See Support and Grievances for submission and escalation.

8. Android app

• What is on the phone. The Android app keeps a copy of your saved entries, entries not yet sent and your settings in its own app storage on the phone. The app's data is not included in Android cloud backup or phone-to-phone transfer, so no Kubear copy is left in a Google backup. Signing out removes this account's copy of your entries, the fingerprint or face unlock key, any statement passwords you chose to keep, the widget copy and the notification delivery token from the phone; entries not yet sent stay unless you choose "Sign out and discard". Uninstalling the app or clearing its storage removes that copy. None of these deletes your account or anything on Kubear's servers.
• After an account deletion. When your account is deleted, the app can no longer sign in to it. Uninstall the app, or clear its storage, to remove the copy left on that phone.
• Fingerprint or face unlock. Kubear never receives fingerprint or face data, so there is nothing of that kind to delete on our servers. Signing out or uninstalling the app removes the unlock key from the phone.
• Google Play. Google keeps its own information showing that your Google account installed Kubear, under Google's terms. Kubear cannot delete it; you can manage it in your Google account and Google Play.